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The Ombudsman is a post-service channel that operates impartially and serves to establish contact between consumers and Cemig in order to improve the services rendered. It should be contacted after contacting the primary service channels, such as Speak with Cemig (116) and service agencies.

The goal is to register and appropriately deal with complaints, suggestions, reports of wrongdoing and complements regarding the services rendered by the Company. The Ombudsman may also suggest managerial and procedural changes to the Company, following analysis and interpretation of the perceptions of consumers through reports that highlight the main deficiencies or irregularities.


Contact the ombudsman

Phone: (5531) 3506-3838
Fax: (5531) 3506-5150
Mail address: Av. Barbacena 1.200 - Térreo - Minas Gerais - Brasil - Cep 30190-131


Copyright 2012 Cemig - Todos os direitos reservados