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Cemig prides itself on its good relationship in its business with its different publics. As such, the Company offers service channels enabling them to do business, complain, make suggestions and request services quickly and effectively.

To ensure a good relationship, Cemig invests ceaselessly in improving existing channels and increasingly seeks to offer more options for easier and faster contact with the Company.

Furthermore, Cemig’s aim is to make its services available to the entire population. In this way, the Company serves 99.75% of the urban population and 95.01% of the rural population within its concession area.

To continuously improve relationship, satisfaction surveys are conducted for all segments of customers with the objective of capturing consumers’ views, which produces important information for developing improved practices.

In 2011 the Customer Committee was set up to define policies, guidelines and actions to improve customers’ perception regarding the quality of the products and services provided by Cemig.

Learn more:
Customer segmentation

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