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​Engagement with Stakeholders​

In 2017, the strategy of engagement with stakeholders was reassessed by a multifunctional group of employees. From this work, concepts and practices to be adopted by Cemig in the relationship with the interested parties were validated.

For the Company, identifying appropriate stakeholder management strategies can bring numerous business benefits:​

<!--[i Anticipates trends and relevant issues;

<!--[iIEnhances credibility and transparency;

<!--[iIAllows the creation of synergies;

<!--[i Shows business improvement opportunities;

<!--[i Contributes to obtain the "social license to operate";

<!--[i Helps to improve the image and brand of the Company;

<!--[i Minimizes risk in Cemig's relationship with stakeholders;

<!--[i Increases investor confidence.

As a first stage of work, Cemig sought to consolidate a single concept of stakeholders in the Company: Stakeholders or Interested Parties are individuals, groups or organizations that affect and/or can be affected directly or indirectly by the activities or services of Cemig.

Considering this concept, the stages of the engagement process were defined

    · Identification of the different groups of stakeholders,·

       -  Definition of high priority stakeholders,

     ·  Knowledge of your needs and expectations,

     ·  Establishment of commitments and relationship frameworks 

     ·  Development and application of tools related to evaluation and improvement of the process;

     ·  Dissemination of lessons learned.

The following were the stakeholders identified as high priority:

1. Own employees, contractors, subcontractors, trainees.

2. Financial Community - Financial Entities, Shareholders and Investors.

3. Customers - residential, rural, commercial, industrial consumers and government.

4. Companies / Business Community - Brazilian companies for generation, transmission and distribution of energy, companies of Cemig's Group.

5. Suppliers

6. Press

7. Civil Society - Associations, Trade Unions, Social Movements, Organizations of the Third Sector, Autarchies, Associations, Scientific Community, Political Parties, International Institutions.

8. Local communities

9. Government and Government Agencies.


Cemig Stakeholders Map




After the identification stage, Cemig defined the main channels of relationships and the commitments it assumed with each of these groups, according to the table below. The commitments were taken from Cemig's formal and public documents, such as Statement of Ethical Principles and Code of Professional Conduct, Human Resources Policy, Cemig's Communication Policy, Cemig's Communication Policy with the Community, Sponsorship Policy and Annual and Sustainability Report. 

Groups Relationship Channels
Commitments​
Own employees, contractors, subcontractors, trainees​
​​​​​
- Climate Research and DSOC - Degree of Strategic Orientation of the Company.

- The Ethics Channel.

- “Vision and Action”.

- Conversation Tables with Human Resources Department.

- Collective Bargaining Agreement.

- “On-Line Calls”.

- Cemig On Line (Daily information bulletin).​

- "Energia da Gente" Journal.

- Cemig TV.

- Mural Newspaper.

- Intranet.

- Social Inventory.

- SESMT Portal.

- “RH Informa” (HR Reports).

- Events and Programs ("Primeira Energia" ("First Energy"), Tribute to Time of Service, SIPAT, Time for Safety, Lectures, etc.).

- Policies, Codes and Standards (e.g.: Human Resources Policy; Code of Ethics, etc.).


​- Build and strengthen relationships of trust, through a process of shared, respectful, inclusive and participatory interaction.​2;3

- Adopt consistent and transparent guidelines.2

- Promote the communication of subjects related to human resources and corporate strategies, through agile and effective information, seeking to build a foundation of trust and credibility.2

- Keep an open channel for communication that allows employees to resolve doubts and expose their opinions and wishes, contributing to the improvement of the organizational climate.2

- Sharing business results, rewarding and motivating employees.2

- Contribute to promote professional development and the quality of file of the employees.​3

- Ensure adequate conditions of work, health and safety in the daily activities of employees​.1

- Respect the right of association and freedom of speech.​2;3​

- Do not practice acts of discrimination of any nature.​1

Financial Community - Financial Entities, Shareholders and Investors.​
- Talk to RI.

- Associations (E.g.: APIMEC - Association of Analyst and Capital Market Investment Professionals).

- Presentations of the Company's Results to the Investors.

- Conferences and Conference Calls.

- Annual Reports.​

 

​- Watch for fast, transparent and isonomic information.3

Promote constant dialogue.3

-Maintain best corporate governance practices.3

- Create value for shareholders.​

Adopt tools for risk control and crisis management.6



Customers - residential, rural, commercial, industrial consumers and government.​​ ​- Cemig Portal.

- Face to Face (Commercial Relations Agents, Customer Service Agencies).

- Consumer Council.

- Forums.

- Ombudsman.

- Research (IASC, Abradee and others).

- Applications (Cemig Atende, etc.).

- Facebook

- YouTube

- Twitter (@Cemig_atende) 

- Facebook (Facebook.com/Cemig.atende)

On-line Agency.

- Telephonic Service.

- SMS

- Instagram​



​- Relate in a courteous and effective manner1

- Guide on safety in dealing with energy and conservation.1​

 - Act with the purpose of effectively responding to requests, provided they are not in conflict with Cemig's interests.3

- Guide the use of existing channels of denouncements and complaints..1

- Settle complaints and work to resolve complaints..1

Do not practice acts of discrimination of any nature.

- Do not disclose data or make improper use of information concerning their consumers.6







​Companies / Business Community - Brazilian companies for generation, transmission and distribution of energy, companies of Cemig's Group. - Cemig Portal.

- R&D Announcements.

- Partnerships and Associations (Abradee, Abrage, Abrate, Study Groups, etc.).

-Thematic Forums.

- Technical Visits.

- “Universo Cemig” Magazine.

- Promote transparent dialogue.3

- Share knowledge, experience and best practices, obeying Cemig's Information Policy.3

- Participate, when possible, in comparative studies or benchmarking reports.

- Value the construction of intersectoral and interorganizational partnerships to maximize results.​4




Suppliers ​- Cemig Portal.

- Cemig's Procurement Portal.

- Face to Face (Registration and Auctions).

 

- Supplier Award.​


​-Relate in a courteous and effective manner.1

- Watch for fast, transparent and isonomic information.3

- Respect the ethics of competition so as not to allow acts of market concentration, cartel formation, kickback, bribery and coercion.1

- Comply with the standards inherent in sustainable development.1

- Comply with contractual obligations.1

- Disseminate and promote Cemig's values in the work activity of suppliers.​4
Press ​- Interviews and stories.

- Press Releases.

- Clipping daily reports.
​Provide relevant, transparent, accurate and timely information 3 (economic, financial, managerial, social and environmental information)​

- Respond quickly to questions and requests. 3
Civil Association​ ​-Committees (E.g., River Basins, Gender and Race Interstate, etc).

- Annual Reports.

- Cemig Portal.

- Policies (Environmental, Biodiversity, Sponsorship, Grant Policy and Sponsorship, etc.).
- ​Comply with legislation, the Universal Declaration of Human Rights and other international conventions

- Promote sustainability and energy efficiency.4

- Support social, humanitarian and cultural initiatives.

Seize the opportunities of communication to contribute to the formation of an awareness of sustainability, respect for human rights and preservation of the environment.1​
Local communities ​- Sustainability Channel.

- Face to face. (Proximity Program, Forums and Socio-environmental Negotiations)

- Cemig Portal.

- Policies (e.g.: Policy for Communication with the Community).

- CEPAP (External Campaign to Prevent Accidents with Population).



​- Ensure the safety of the facilities1, in order to protect the community around the undertakings.6

​​- Continuous dialogue and analysis of social and environmental needs for the development of actions of value to the community.5

- Promote sustainability and energy efficiency.4

- Strengthen the cultural, sporting, educational and social sectors, in alignment with public policies in the communities where Cemig operates.4​;5


- Support the development of projects in the communities where CEMIG operates.3;4​​

- Do not practice acts of discrimination of any nature​.1


Government and Government Agencies ​- Researches (E.g.: IASC Research with Municipal Governments).

- Face to Face (Agents of Relations with the Government, meetings and response services).
- Ensure transparency and agility in accountability.​3

- Perform all actions, in order to comply with technical, regulatory and commercial and regulatory criteria of the regulatory agency.​1​​

- Respond diligently to requests received.1​

- Act in line with the public policies established by the State, especially those in force for the energy sector and also in the areas where they operate or invest, contributing to development. 
3;4​​;5





​​


 


* Sources: 1 - Statement of Ethical Principles and Code of Professional Conduct, 2 - Human Resources Policy, 3 - Cemig's Communication Policy, 4 - Cemig's Communication Policy with the Community, 5 - Sponsorship Policy, 6 - Annual and Sustainability Report.


Cemig's main engagement actions are reported in the Community Relations chapter of the 2018 Sustainability Report. 




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